Quality Management Framework for Housing Construction in a Design-Build Project Delivery System: A BIM-UAV Approach

Quality management in project administration can affect the costs and schedule of a considerably. The immediate notable result unacceptable quality construction is “dissatisfied client.” which be interpreted as “customer loss”. Additionally, defective work synonym for problems such dispute, because items non-compliance with early agreements considered main factor triggering claims by client. integrated use two modern technologies, namely Building Information Modeling (BIM) Unmanned Aerial Vehicles (UAV) proposed this study to support (PQM). This aims develop theoretical underpinnings provide framework, formed BIM-UAV, housing projects design-build (D&B) contracts. For purpose, first step causes client dissatisfaction rooted concerns were identified phases design construction. next was dedicated mapping BIM-UAV capacities address In final step, expert opinion obtained integrate framework. findings contribution body knowledge guide design-builders implement an innovative solution improve their services gain maximum level satisfaction, focusing on house building.